Terms of Service

Updated: June 2026

Our Terms and Conditions, also referred to as “Terms of Service” or simply “Terms,” govern your access to and use of our Voice over Internet Protocol (“VOIP”) services, products, and related features (the “Services”) provided by VOIP LLC and any of our affiliates (“Company,” “we,” “us,” or “our”).

By using our Services, you agree to be bound by these Terms as well as our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, you should not use the Services.

These Terms supersede and replace any other prior or existing agreements or terms and conditions that may be applicable to the Services. These Terms create no third-party beneficiary rights.

1. Description of VOIP Services

The Services may include voice calling, text messaging (SMS), voicemail, call forwarding, caller identification, and other communications features as described on our website or in your online account, depending on the specific plan or package you purchase.

The Services require a compatible device, stable broadband internet connection, and proper configuration. Features and availability may vary by plan and location.

2. Important Notice Regarding 911 Emergency Services

THIS SECTION CONTAINS CRITICAL SAFETY INFORMATION. PLEASE READ CAREFULLY.

Our VOIP Services allow you to make calls to emergency services (911 in the United States), but the functionality and reliability of 911 service over VOIP is fundamentally different from traditional landline telephone service and has important limitations:

VOIP services (including 911/E911 services) will not function if your VOIP enabled device (i.e. adapter or sip phone) fails, is not configured correctly, or for other reasons, which include, but are not limited to: power outage, broadband service outage, network congestion, suspension or disconnection of your VOIP service because of non-payment or late payment, or if you fail to meet the minimum technical service requirements. If there is a power outage, you may be required to reset or reconfigure your equipment prior to being able to use your VOIP service, including for 911/E911 purposes. We recommend that you secure an alternative method to access 911/E911 service.
VOIP 911/E911 service is different from traditional 911. The Enhanced 911, or E911, service is only available to you if deliver the address, name and phone number of your phone to the Public Service Answering Point (PSAP) in the county in which you reside.
This information is delivered from a database that may require up to 7 days to update once the new information is provided. If you move or change your VOIP enabled device to a different address, updating the 911/E911 database requires additional effort on your part.
If you move, or move your VOIP service to a new physical address, it is your responsibility to notify us of the new physical address. Please make sure that the physical address in your online account is the correct physical address where your VOIP enabled device will most often be used.
E911 GPS Option: We use a built in navigator and that will provide us with your latitude and longitude. We will then use that information to get your physical location based on a Geocoding API through Google maps.
If you do not provide us with the proper physical address and you require the use of emergency services, your 911/E911 calls will appear with your old address information resulting in emergency crews being dispatched to the last registered physical address. We specifically disclaim, any and all liability that may, or are a result of, incorrect or incomplete information you provide to VOIP LLC or any of its subsidiaries in relation to 911 emergency services.
VOIP adapters do not work without power. In the event of a commercial power outage, your phone service will not work without you providing the electricity locally to power equipment.
911/E911 surcharges will be charged on your monthly statement which may include charges of up to $85.00 per 911/E911 placed.

By using the Services, you expressly acknowledge, understand, and agree to all of the limitations described above. You further agree to inform all other users of the Services (including household members, employees, or guests) of these limitations. To the fullest extent permitted by applicable law, you waive any claims against us arising out of or related to the limitations or failure of 911 service.

3. Service Quality, Availability, and Limitations

The quality, clarity, and reliability of VOIP calls and features depend on multiple factors outside our control, including but not limited to:

The speed, stability, and quality of your broadband internet connection (wired connections generally perform better than Wi-Fi).
Your equipment, software, configuration, and power supply.
Network congestion on the public internet or our network.
Third-party networks and carriers.

We do not guarantee that the Services will be uninterrupted, error-free, secure, or available at all times or in all locations. We may suspend, modify, limit, or discontinue any feature or the Services in whole or in part at any time for maintenance, upgrades, or other reasons.

You acknowledge that VOIP service is not a replacement for traditional telephone service in all respects and that certain limitations are inherent to the technology.

4. Your Responsibilities and Account Information

You are solely responsible for:

The accuracy, completeness, and timeliness of all information you provide to us, including billing information, contact details, and your registered service address for 911 purposes.
Maintaining the confidentiality and security of your account credentials and preventing unauthorized use of your account.
All use of the Services under your account, whether authorized by you or not.
Using only compatible equipment and software that meets our current technical requirements.
Complying with all applicable federal, state, and local laws, rules, and regulations in connection with your use of the Services (including laws governing telemarketing, robocalls, do-not-call lists, and call recording).

You agree to promptly notify us of any changes to your information. Your failure to maintain accurate and up-to-date information, including your 911 service address, is a material breach of these Terms and grounds for immediate suspension or termination of the Services.

5. Acceptable Use of the Services

In using the Services, you may not, and may not permit any third party to:

Use the Services for any illegal purpose or in violation of any law, regulation, or third-party right.
Make or facilitate fraudulent, harassing, threatening, abusive, or illegal calls or messages (including illegal robocalls or spoofing).
Interfere with, disrupt, or negatively affect the Services, our network, systems, or other customers.
Attempt to gain unauthorized access to any account, system, or network.
Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying ideas of the Services or any software we provide.
Resell, sublicense, or otherwise commercially exploit the Services without our prior written consent.
Use the Services in any manner that could damage, disable, overburden, or impair our infrastructure or reputation.
Violate our reasonable security or acceptable use policies.

We reserve the right to investigate suspected violations and to cooperate with law enforcement authorities. We may suspend or terminate your access immediately upon any violation.

6. Billing, Auto-Pay, Pricing, and Payment Processing

Pricing and Plans: All prices, fees, and plan details are as published on our website or in your account at the time of purchase or renewal. Prices may change with notice. Applicable taxes, regulatory fees, and surcharges will be added.

Auto-Pay Enrollment: Many of our Services and plans are billed via automatic recurring payments unless you affirmatively opt out of auto-pay in your account settings. By enrolling in or continuing to use a plan that uses auto-pay, you authorize us to charge the payment method on file for all recurring charges, taxes, fees, and any other amounts due.

Payment Methods: You must provide and maintain valid, current payment information. Supported methods are displayed at checkout or in your account.

Failed Payments: If a payment fails or is declined, we may suspend or restrict your Services until payment is successfully processed. You remain responsible for all outstanding amounts. Repeated failures may result in termination. You agree to pay any collection costs, including reasonable attorneys’ fees and third-party collection agency fees.

Payment Processor: Payments are processed through secure third-party payment processors. By providing payment information, you agree to the processor’s terms and privacy policy in addition to these Terms. We do not directly store full credit card numbers.

Changes: We may modify pricing, plans, or billing practices with reasonable notice. Continued use after changes constitutes acceptance.

7. Termination and Cancellation

Termination by You: You may cancel the Services at any time by logging into your online account and completing the cancellation process. Cancellation typically takes effect at the end of your current paid billing period. You will not receive a prorated refund for any unused portion of a billing period.

Termination by Us: We may suspend or terminate the Services (or any portion thereof) at any time, with or without notice, for reasons including but not limited to: (i) Your failure to pay amounts due, (ii) Your breach of these Terms or Acceptable Use policy; (iii) Suspected illegal, fraudulent, or abusive activity; (iv) Your provision of false or inaccurate information; (v) Any other lawful reason or as required by law or our providers; (vi) Any reason or no reason as determined solely by us.

Effect of Termination: Upon termination or expiration: (I) Your right to use the Services immediately ends; (ii) We may release or reassign any phone number associated with your account after a reasonable holding period (if applicable); (iii) You remain responsible for all outstanding charges incurred prior to termination; (iv) Provisions of these Terms that by their nature should survive (including disclaimers, limitations of liability, indemnification, dispute resolution, and intellectual property) shall survive termination.

8. Refunds

Except as expressly provided in these Terms or required by applicable law, all fees and charges for the Services are non-refundable. We do not provide prorated refunds for early cancellation or partial billing periods. We reserve the right, in our sole discretion, to issue refunds or credits on a case-by-case basis. Any refund we issue does not obligate us to issue similar refunds in the future.

9. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE ACCURATE, RELIABLE, UNINTERRUPTED, ERROR-FREE, SECURE, OR MEET YOUR SPECIFIC REQUIREMENTS.

WE DO NOT WARRANT OR GUARANTEE ANY PARTICULAR LEVEL OF SERVICE QUALITY, CALL COMPLETION RATES, OR 911 FUNCTIONALITY BEYOND WHAT IS EXPRESSLY REQUIRED BY APPLICABLE LAW.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT WE AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, REGARDLESS OF THE CAUSE OR THEORY OF LIABILITY AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS EXCEED THE TOTAL AMOUNTS YOU ACTUALLY PAID TO US FOR THE SERVICES DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE OF YOUR CLAIM.

THE FOREGOING LIMITATIONS AND EXCLUSIONS SHALL NOT APPLY TO LIABILITY ARISING FROM OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR TO ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW (INCLUDING CERTAIN OBLIGATIONS RELATED TO 911 SERVICE UNDER FCC RULES).

11. Indemnification

You agree to defend, indemnify, and hold harmless VOIP LLC and its affiliates, and their respective officers, directors, employees, agents, successors, and assigns, from and against any and all claims, demands, actions, suits, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees and litigation costs) arising out of or relating to:

Your use or misuse of the Services.
Your violation of these Terms, the Acceptable Use policy, or any applicable law or regulation.
Any calls, messages, or content you originate, transmit, or receive using the Services.
Your failure to maintain accurate account information or a current 911 service address.
Any claim by a third party arising from your account or use of the Services.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with us.

12. Intellectual Property Rights

We (or our licensors) own all right, title, and interest in and to the Services, including all software, technology, content, trademarks, trade names, logos, and other intellectual property. These Terms do not grant you any ownership rights or license to use our intellectual property except for the limited, revocable, non-exclusive, non-transferable license to access and use the Services solely as permitted by these Terms during the term of your subscription.

You retain all rights in any original content you create or transmit using the Services. By using the Services, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, transmit, and display such content solely as necessary to provide and improve the Services.

13. Dispute Resolution by Binding Arbitration and Class Action Waiver

You and we agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or our relationship (a “Dispute”) shall be resolved exclusively through binding individual arbitration rather than in court, except that either party may seek provisional or injunctive relief in a court of competent jurisdiction to protect intellectual property or other proprietary rights.

Arbitration Procedures: The arbitration will be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and, where appropriate, its Expedited Procedures. The arbitration will be conducted by a single arbitrator. The place of arbitration shall be Spokane County, Washington, or such other location as the parties may agree. Judgment on the arbitrator’s award may be entered in any court having jurisdiction.

Class Action Waiver: You and we agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator shall not consolidate more than one person’s claims or preside over any form of representative or class proceeding.

Governing Law: These Terms and any Dispute shall be governed by the laws of the State of Washington, without regard to its conflict of laws principles. The Federal Arbitration Act shall govern the interpretation and enforcement of this arbitration agreement.

Exceptions: Nothing in this section prevents us from seeking injunctive or other equitable relief in a court of competent jurisdiction to protect our intellectual property or proprietary interests, or from bringing claims in small claims court where permitted.

If any portion of this arbitration agreement is found unenforceable, the remaining provisions shall remain in full force and effect, and the unenforceable portion shall be severed.

14. SMS/Text Messaging

By providing your mobile phone number and opting in to receive communications, you consent to receive Short Message Service (SMS)/text messages from us related to the Services. These may include service alerts, account notifications, billing information, updates, and promotional or marketing messages. Standard message and data rates may apply from your wireless carrier. You are responsible for any charges imposed by your carrier.

You may opt out of promotional messages at any time by following the instructions in the message, replying “STOP,” or contacting our support team. Opting out of promotional messages will not affect service-related or transactional messages necessary to provide the Services.

15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, fire, flood, earthquake, epidemic, pandemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, facilities, fuel, energy, labor, or materials, failures of the public internet or telecommunications infrastructure, or any other cause beyond our reasonable control (each a “Force Majeure Event”).

If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the affected Services without liability.

16. Modifications to These Terms

We may revise these Terms from time to time in our sole discretion. The most current version will always be posted on our website.

Your continued use of the Services after the effective date of any revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services and cancel your account.

17. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any plan-specific or feature-specific addenda, constitute the entire agreement between you and us with respect to the Services and supersede all prior or contemporaneous agreements, representations, and understandings.

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties’ original intent.

Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision or any other provision in the future.

Assignment: You may not assign or transfer these Terms or your rights or obligations hereunder without our prior written consent. We may freely assign these Terms and our rights and obligations to any affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Any attempted assignment in violation of this section is void.

No Third-Party Beneficiaries: These Terms do not create any rights enforceable by any person who is not a party to them.

Relationship of the Parties: Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us.

Export Compliance: You agree to comply with all applicable export and import laws and regulations.

18. Contacting Us

If you have any questions, concerns, or feedback regarding these Terms of Service or the Services, please contact our customer support team:

Phone: (208) 618-2766