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Terms of Service
These Terms and Conditions of Service (the "Agreement") are entered into by and
between the subscriber ("you," "your" or "Subscriber") and Quality Speaks LLC dba
VOIP.com ("VOIP.com", "us", or "we"). Please be aware that, any of the following
actions, without limitation or qualification, constitutes your acceptance and agreement
to be bound by and to comply with all of the terms and conditions of service of
this Agreement: (a) your submission of an order; (b) your accepting the terms and
conditions electronically during the ordering process; or (c) your use of the Service
(as defined herein). Initial charges, including first month service and shipping
and handling charges are non-refundable immediately upon submission of an order.
This Agreement includes the terms set forth herein, the Acceptable Use Policy, the
Privacy Policy, and all other materials specifically referred to in this Agreement,
all of which are incorporated herein by reference. This Agreement sets forth the
terms and conditions under which you agree to use the Service and covers all or
VOIP.com's plans. If you do not or are not willing to be bound in its entirety by
these terms and conditions of service, do not proceed. Copyright and Licenses: The
entire contents of this Agreement, the Services and VOIP.com's website are protected
under the United States copyright laws. The copyright notices and other proprietary
legends shall not be removed from the Services and no right to use any trademark
is granted under this Agreement.
PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION.
THIS AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE
DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES
AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
1. EMERGENCY SERVICES - 911 DIALING
1.1 911 Dialing VOIP.com uses the same national 911 network that
all traditional telephone companies use. Be aware that 911 Dialing does not function
in the event of a power failure or disruption. If there is an interruption in the
power supply, the Service, including 911 Dialing, will not function until power
is restored. Following a power failure or disruption, you may need to reset or reconfigure
the Device prior to utilizing the Service, including 911 Dialing. Service outages
or suspensions or disconnections of service by your broadband provider or ISP will
prevent all Service, including 911 Dialing, from functioning. Disconnection of your
account will prevent all Service, including 911 Dialing, from functioning. Your
ISP, broadband provider or other third party may intentionally or inadvertently
block the ports over which the Service is provided or otherwise impede the usage
of the Service. If you suspect this has happened to you, you should alert us to
this situation and we will work with you to attempt to resolve the issue. During
the period that the ports are being blocked or your Service is impeded, your Service,
including 911 Dialing, may not function. You acknowledge that VOIP.com is not responsible
for the blocking of ports by any third party or any other impediment to your usage
of the Service, and any loss of Service, including 911 Dialing, which may result.
In the event you lose service as a result of blocking of ports or any other impediment
to your usage of the Service, you will continue to be responsible for payment of
the Service charges unless and until you disconnect the Service in accordance with
this Agreement. If there is a Service outage for any reason, such outage will prevent
all Service, including 911 Dialing, from functioning. Such outages may occur for
a variety of reasons, including, but not limited to, those reasons described elsewhere
in this Agreement.
You authorize us to disclose your name and address to third-parties involved with
providing 911 Dialing to you, including, by way of illustration but not limitation,
call routers, call centers and local emergency centers.
1.2 Registration of Physical Location Required For each phone line
that you utilize with the Service, you must register the physical location where
you will be using the Service with us. Your initial location will be registered
as a part of subscribing to the Service. It is incumbent on you to confirm the accuracy
of your physical address through your online account and update it if you have any
changes, additions or transfers of phone numbers. When you move the Device to another
location, you must update your location. If you do not update your location, 911
calls you make may be sent to an emergency center near your old address. You may
update a location by logging on to your online account. For purposes of 911 Dialing,
you may only register one location at a time for each phone line.
1.3 Alternate 911 Arrangements If you are not comfortable with
the limitations of the 911 Dialing service, you should make arrangements for an
alternate means of accessing traditional 911 or E911 services or disconnecting the
Service. You understand that additional arrangements should be made to access emergency
services. To access emergency services, you acknowledge and accept that it is your
sole responsibility to purchase, with a third-party separately from VOIP.com, traditional
wireless or wireline telephone service that offers access to emergency services.
You further recognize that VOIP.com is not a replacement for your primary telephone
service and you are hereby advised to maintain a traditional wireline or wire-based
telephone service at all times. By agreeing to these terms of service and by your
use of the Device, you acknowledge and accept that the Device may not support or
provide emergency service at all times. You represent and warrant to VOIP.com that
you already have made additional arrangements with a third party to access emergency
services.
1.4 Network Congestion Reduced Speed for Routing or Answering 911
Dialing Calls. There may be a greater possibility of network congestion and/or reduced
speed in the routing of a 911 Dialing call made utilizing the Service as compared
to traditional 911 dialing over traditional public telephone networks.
1.5 Disclaimer of Liability and Indemnification We do not have
any control over whether, or the manner in which, calls using our 911 Dialing service
are answered or addressed by any local emergency response center. We expressly disclaim
any and all responsibility for the conduct of such local emergency response centers
and the national emergency calling center. We rely on third parties to assist us
in routing 911 Dialing calls to local emergency response centers and to a national
emergency calling center. We disclaim any and all liability or responsibility in
the event such third party data used to route calls is incorrect or yields an erroneous
result. Neither VOIP.com nor any of its officers, directors, members or employees
may be held liable for any claim, damage, or loss, and you hereby waive any and
all such claims or causes of action, arising from or relating to our 911 Dialing
service unless such claims or causes of action arise from our gross negligence,
recklessness or willful misconduct. You shall defend, indemnify, and hold harmless
VOIP.com, its officers, directors, members, employees, affiliates and agents and
any other service provider who furnishes services to you in connection the Service,
from any and all claims, losses, damages, fines, penalties, costs and expenses (including,
without limitation, attorneys fees) by, or on behalf of, you or any third party
relating to the absence, failure or outage of the Service, including 911 Dialing,
incorrectly routed 911 Dialing calls, and/or the inability of any user of the Service
to be able to use 911 Dialing or access emergency service personnel.
1.6 Notify All Users You should inform all household residents,
guests and other third persons who may be present at the physical location where
you utilize the Service of the important differences in and limitations of 911 Dialing
as compared with basic 911 or E911. The documentation that accompanies each Device
will include a sticker concerning the potential non-availability of basic 911 or
E911 (the "911 Sticker"). It is your responsibility, in accordance with the instructions
that accompany each Device, to place the 911 Sticker on each Device that you use
with the Service. If you did not receive a 911 Sticker with your Device, or you
require additional 911 Stickers, please contact our customer care department.
2. SERVICE VOIP.com will provide you with digital phone service,
subject to the terms and conditions set forth herein (the "Service"). We recommend
waiting until the Service is installed and tested for a few weeks before assuming
that the Service will be available and of good quality.
3. SUBSCRIBER INFORMATION. You acknowledge that you are eighteen
(18) years of age or older, and you agree that you have the legal authority to enter
into this Agreement and affirm that the information you supply to us is correct
and complete. You understand that VOIP.com relies on the information you supply
and that providing false or incorrect information may result in Service delays or
the suspension or termination of your Service. You agree to promptly notify VOIP.com
whenever your personal or billing information changes, including without limitation,
your name, address, telephone number, and credit card number and expiration date,
if applicable.
4. GENERAL PRICING AND FEES. VOIP.com's prices are shown in the
Pricing Schedule and you will be charged based on the Plan and Options you select
during the ordering process. A Subscriber who selects a "Month to Month" Plan (a
"Monthly Subscriber") will pay the monthly price(s) listed on the Pricing Schedule
corresponding to the Plan and Options chosen by such Monthly Subscriber at the time
of order. However, such monthly prices are subject at any time to increase to VOIP.com's
then current prices. A Subscriber who selects a "1 Year Contract" Plan (a "Contract
Subscriber") will pay the monthly price(s) listed on the Pricing Schedule corresponding
to the Plan and Options chosen by such Contract Subscriber at the time of order.
Such monthly prices for Contract Subscribers are guaranteed for the initial twelve
(12) month Term. Following the initial twelve (12) month Term, a Contract Subscriber
will automatically become a Monthly Subscriber and will pay VOIP.com's then current
prices, subject to increase as described above, unless such Subscriber registers
for a new "1 Year Contract" Plan at such time, to the extent available. . A Subscriber
who selects a "2 Year Contract" Plan (a "Contract Subscriber") will pay the monthly
price(s) listed on the Pricing Schedule corresponding to the Plan and Options chosen
by such Contract Subscriber at the time of order. Such monthly prices for Contract
Subscribers are guaranteed for the initial twelve (24) month Term. Following the
initial twelve (24) month Term, a Contract Subscriber will automatically become
a Monthly Subscriber and will pay VOIP.com's then current prices, subject to increase
as described above, unless such Subscriber registers for a new "2 Year Contract"
Plan at such time, to the extent available. From time to time VOIP.com may offer
promotional packages to entice new customers to join. Unless otherwise stated, these
promotional packages are not valid for existing customers. In addition to regular
fees set forth in the Pricing Schedule, you agree to pay all other charges, including
but not limited to network usage, applicable taxes, fees and surcharges, including
charges imposed against VOIP.com by third party providers that it passes on to you.
The taxes and surcharges may vary on a monthly basis and may change at any time
without notice; any variations will be reflected in your monthly charge. The current
Regulatory Recovery Fee is one dollar and 98 cents ($1.98) for all clients. E911
Recovery Fee is ninety-nine cents ($0.99) for all clients in the US. VOIP.com collects
a Federal, State and Local Services (FSLS) Recovery fee for most voice services.
This fee is a percentage of billable service, and covers a variety of taxes, surcharges
and fees billed by federal, regional and local agencies. The current rate is 11.64%,
and is subject to change without notice. When possible, VOIP.com will break out
such charges on the monthly invoice.
4.1 Taxes and Fees on Free Services. Any plan that comes with free
service will be assessed applicable taxes, surcharges, and fees periodically, based
on the details of the plan selected. These fees will be calculated based on the
standard price for the service. Services are subject to suspension and termination
if balances are not paid in a timely manner per Section 4 of VOIP.com's Terms of
Service.
5. PAYMENT, LATE FEES AND OTHER CHARGES. There is no money back
guarantee for any Services unless specifically written in a special one time promotion.
There are no pro-rated refunds for unused time. All services will be charged via
automatic credit card withdrawal. Unless otherwise stated in the Pricing Schedule,
VOIP.com will invoice and charge Subscribers monthly. Subscribers are responsible
for paying monthly subscription fees while Services are suspended due to non-payment.
In the event that an account is terminated for any reason with an outstanding balance,
VOIP.com will continue to electronically charge the credit card on file for the
outstanding balance until all balances are fully resolved. All disconnected accounts
and all accounts suspended for non-payment are subject to a fifteen dollar ($15.00)
reconnection fee. Any requests for a change in telephone number are subject to a
fifteen dollar ($15.00) change fee. Subscribers are responsible for any disputed
charges beyond sixty (60) days from the date of the charge. Any account which goes
into collection status will be transferred to a collection agency and incur a twenty-five
dollar ($25.00) processing fee and all other applicable fees and charges. Subscribers
must pay a twenty-five dollar ($25.00) service charge on disputed credit cards and
credit card chargebacks. Past due accounts will accrue a monthly charge of one and
one-half percent (1.5%) of the past due balance or one dollar ($1.00), whichever
is greater.
You are responsible for all charges attributable to your account incurred with respect
to the Services. You agree to notify VOIP.com immediately, in writing or by calling
the VOIP.com customer care line at (888)607-6937, if you become aware at any time
that Services are being stolen or fraudulently used. You are responsible for all
usage charges attributable to your account, even if incurred as the result of fraudulent
or unauthorized use by third parties, until you report the theft or fraudulent use
of the Services. You are solely responsible for securing all passwords and access
numbers to guard against and prevent unauthorized access to Services by third parties.
VOIP.com, may, but is not obligated to, detect or report unauthorized use or fraudulent
use of Services. You agree to save, defend, indemnify and hold VOIP.com harmless
from all claims, costs, liabilities and damages arising out of such fraudulent use.
5.1 Long DistanceUnlike most telephone service providers, VOIP.com
provides all local and long distance minutes within the continental US as a bundle
within your package. Actual long distance minutes are measured but not charged as
long as the client remains below their specific plan’s usage thresholds.
5.2 Normal Reasonable Use. VOIP.com evaluates customer usage in
comparison to other customers on similar products. Because over 98% of VOIP.com's
unlimited calling plan customers use less than 5000 minutes per month per line or
business extension, a customer's aggregate usage may be considered outside of normal
use if it exceeds 5000 minutes per month. VOIP.com reserves the right to charge
$0.02 per minute for any line or business extension that exceeds 5000 minutes per
month.
5.3 International Calling International calling is enabled by default.
Customers may enable or disable it at anytime by logging into their My Account page.
All International calls are billed at their respective international rates which
are updated on the first Tuesday of each month. Any and all call charges are rounded
to the nearest whole penny. Each customer account is given a credit limit for international
calls. If an international calling balance exceeds the credit limit prior to their
next bill date, the account will be charged the balance immediately. Failure to
pay will result in suspension of service. All international calls are subject to
an FCC-mandated 15.5% Universal Service Fund tax. This rate changes quarterly based
on the information located at theFCC Website.
5.8 Directory Assistance and Operator Services. Directory Assistance
is charged at $0.99 per call and $0.10 per minute after two minutes. Directory Assistance
is enabled by default on all new phone lines. Operator calls are billed at $3.00
per call. Operator calling is disabled by default on all new phone lines, but may
be activated using the My Account Dialing Options.
5.9 Call ForwardingCertain features such as call forwarding may
incur outgoing minutes automatically when they are enabled. All forwarded calls
count against standard minute usage caps. Before activating these features, consider
this usage and whether it will affect your usage thresholds.
5.10 Toll-Free Numbers. Toll Free numbers can be attached to any
VOIP.com service plan. Toll-Free numbers cost $5 per month plus $0.029 per minute,
billed in 1 minute increments.
Terminating Destination
|
Initial Billing Increment (seconds)
|
Additional Billing Increments (seconds)
|
Rate per Minute
|
Toll-Free (Inbound)
|
60
|
6
|
$0.029
|
5.11 Billing Increments Any and all call charges are rounded to
the nearest whole penny. Current billing increments for available new plans are
as follows:
Terminating Destination
|
Initial Billing Increment (seconds)
|
Additional Billing Increments (seconds)
|
Rate per Minute
|
U.S. Domestic & Canada
|
60
|
60
|
$0.02
|
PhonePower to PhonePower
|
60
|
60
|
$0.02
|
International (Excluding Mexico)
|
60
|
6
|
See International Rates
|
Mexico
|
60
|
60
|
See International Rates
|
U.S. Domestic SIP Trunking
|
6
|
6
|
Varies by Plan
|
5.12 Click2Call Click2Call calls are always two physical calls,
one to the source number and one to the destination number. Both of these calls
are evaluated for billing and accounting purposes separately.
Source
|
Destination
|
Minute Accounting
|
PhonePower
|
PhonePower
|
No Minute Usage
|
PhonePower
|
non-PhonePower
|
Length of Call
|
non-PhonePower
|
non-PhonePower
|
Double Length of Call
|
5.13 Answer to Seizure Ratio (ASR). For each billing cycle, if
a Subscriber's outbound call attempts (including calls with a duration less than
6 seconds) exceed their completed calls by a factor of three (3) or more, VOIP.com
reserves the right to charge an additional $.003 per call attempt for each call
attempted, completed or not, during that billing period. This ratio is calculated
at the end of each monthly billing cycle, based on the ASR over the entire billing
period.
6. EQUIPMENT. VOIP.com provides the option to buy or lease the
Subscriber either a new or used VoIP handset or ATA (Phone Adapter), combination
ATA and router, or other equipment for using the Service. All purchased equipment,
new or used, comes with a 12 month limited warranty. Defective equipment, including
the original power supply, must be returned to VOIP.com at VOIP.com’s expense via
a provided UPS shipping label within 30 days of receiving the replacement device.
In the event of Service termination by either Subscriber or VOIP.com, Subscriber
must return to VOIP.com all leased equipment (ATAs, routers, phones, etc) , including
the original power supplies, in undamaged, usable condition at Subscriber's expense
within thirty (30) days of termination. In the event Subscriber does not return
the leased hardware to VOIP.com in working condition within such thirty (30) day
period, Subscriber must pay ninety-nine dollars and ninety cents ($99.90) plus applicable
taxes per unreturned device to purchase the ATA(s) or combination ATA and router(s)
from VOIP.com. In the event Subscriber does not return all original power supplies
to VOIP.com, Subscriber must pay a ten dollar ($10.00) Replacement Fee per unreturned
power supply at the time the hardware is checked-in. Returned equipment check-in
can take up to 3 business days from the date of receipt. Hardware purchased at a
retail location or directly from VOIP.com is owned by the customer and is exempt
from the hardware return policy.
6.1 Subscriber Supplied Equipment VOIP.com provides the option
for Subscribers to supply their own ATA (Phone Adapter). If a Subscriber supplies
their own ATA, the Subscriber assumes the risk of service incompatibility. Incompatible
Subscriber ATAs or other Subscriber equipment shall not relieve Subscribers from
any of their obligations under this Agreement while troubleshooting defective or
incompatible equipment even if Subscriber's Service is down during such periods
of troubleshooting. VOIP.com reserves the right to add or remove equipment to this
list at any time. VOIP.com reserves the right to alter the software on Subscriber's
ATA in order to guarantee compatibility with VOIP.com's service. Any device used
with VOIP.com's service must not be locked or currently provisioned to any other
provider and you must have the admin password for said device. Any device received
from another VoIP provider will most likely NOT work due to this restriction.
6.2 Converting From Subscriber Supplied Equipment to VOIP.com Supplied Equipment
Should a Subscriber who has supplied their own hardware wish to instead utilize
VOIP.com's leased equipment, this option is available by contacting our Support
Department
6.3 Intentionally left blank
6.4 Equipment Replacement If any VOIP.com equipment appears to
be malfunctioning, the Subscriber must contact Technical Support and work with them
to determine if the device is in need of replacement. Only a Technical Support representative
has the ability to determine if a device is in need of replacement. If a device
is determined to have malfunctioned due to manufacturer defect within the first
twelve months of purchase, a free replacement will be provided at VOIP.com's expense.
If a device is determined to have malfunctioned for any other reason, including
but not limited to incorrect power supply, customer negligence, and damage from
mis-wiring, Subscriber must pay a $49.95 damaged device fee. After paying the damaged
device fee, a Subscriber has several replacement options:
o Subscriber may purchase a new or refurbished device
o Subscriber may lease a new or refurbished device
o Subscriber may opt to provide their own device, as specified in Section 6.1 above
6.5 Expedited Replacements and New Leases Any customer who is receiving
a new lease or replacement device has the option to request expedited shipping.
To authorize expedited shipping, Subscriber must agree to one of the following charges,
in addition to the appropriate standard Shipping and Handling fee:
o UPS 3-Day Select - $20
o UPS 2nd Day Air - $30
o UPS Next Day Air Saver - $40
7. TERM. This Agreement is effective upon Subscriber's acceptance
as provided above and shall continue until terminated by Subscriber or VOIP.com
pursuant to this Agreement.
7.1 Monthly Subscribers. Each Monthly Subscriber is on automatically
renewing monthly terms billed on the anniversary of their service commencement.
7.2 Contract Subscribers. A Contract Subscriber is on either a
twelve (12) month term or twenty-four (24) month term ("Contract Term") beginning
on the day such Subscriber accepts the terms of this Agreement as provided above.
The length of the Contract Term is determined by the service package selected by
the Subscriber during the sign-up or renewal process. VOIP.com provides a 30-day
grace period during which penalties will not be assessed for terminating a new contract.
Any Contract Subscriber who wishes to change or cancel their service plan during
their Contract Term will be assessed a Contract Termination Fee of $99 per extension.
Any Contract Subscriber who wishes to add services to their current plan will be
bound by the duration of their original term for any added service. Following the
initial contract Term, a Contract Subscriber will automatically become a Monthly
Subscriber
8. TERMINATION BY SUBSCRIBER. Subscriber may terminate this Agreement
at any time for any reason by providing VOIP.com with a thirty (30) day written
notice in the form of a valid written termination request and paying all fees and
other charges accrued or otherwise payable under the terms of this Agreement. Initial charges, including first month service and shipping and handling charges are non-refundable immediately upon submission of an order. Such thirty (30) day period begins on the
date on which VOIP.com receives Subscriber's valid written termination request.
A Monthly Subscriber's termination will be effective on the later of (a) the end
of last day of the calendar month during which such thirty (30) day period ends
(e.g., a valid written termination request received by VOIP.com any time during
January will result in termination effective at the end of February) or (b) the
end of last day of the calendar month requested by the Monthly Subscriber. A Contract
Subscriber's termination, if received by VOIP.com at least thirty (30) days prior
to the end of their Contract Term, will be effective at the end of such Contract
Term, unless such Contract Subscriber requests an earlier date. Notwithstanding
the foregoing provisions of this section 8, if VOIP.com receives a written termination
request from a Subscriber, VOIP.com may, in its sole discretion, terminate this
Agreement on a date earlier than the date otherwise prescribed by this section 8.
If this Agreement is terminated prior to the end of a Contract Subscriber's Contract
Term, such Contract Subscriber must pay, in addition to all fees and other charges
accrued or otherwise payable under the terms of this Agreement, an early termination
fee in the amount of ninety-nine dollars($99.00) per extension ("Early Termination Fee") or the
remainder of the contract amount, whichever is less. In the event a Contract Subscriber
terminates this Agreement prior to the end of their Contract Term because of a service-related
problem not caused by the Subscriber that VOIP.com has failed to cure after what
VOIP.com determines in its sole discretion to be a reasonable amount of time based
on the circumstances, the Subscriber is entitled to a waiver of the Early Termination
Fee. For such waiver to apply, the reason for the waiver stated above must have
occurred before termination and the Subscriber must report such reason for termination
to VOIP.com in the Subscriber's valid written termination request. VOIP.com must
in turn be given the opportunity to resolve the problem and the Subscriber must
be willing and able to troubleshoot with VOIP.com. VOIP.com does not monitor Subscriber
accounts for activity, and absence of activity or cancellation of a Subscriber's
Internet service will never constitute a termination request. A written termination
request is valid only if it includes your VOIP phone number, main username, date
you wish the service to be cancelled and is submitted using one of the following
approved methods:
• Via email: [email protected]
• Via fax to: (818) 301-7465
• Via mail to: VOIP.com
Attn: Cancellation Department
VOIP.com
9221 Corbin Ave. Suite 155
Northridge, CA 91324
9. TERMINATION BY VOIP.com. If, in VOIP.com's sole and absolute
discretion, (a) a Subscriber is in breach of any of the terms of this Agreement
(including but not limited to the Acceptable Use Policy); (b) a Subscriber's use
of the Service is prohibited by law or is disruptive to, adversely impacts or causes
a malfunction to the Service, VOIP.com's servers or other equipment, or the use
and enjoyment of other users; (c) a Subscriber acts in an abusive or menacing manner
when dealing with VOIP.com's technical support staff, customer service staff or
any other VOIP.com employees or representatives; (d) VOIP.com receives an order
from a court of competent jurisdiction to terminate a Subscriber's Service; or (e)
VOIP.com for any reason ceases to offer the Service, then VOIP.com at its sole election
may terminate or suspend such Subscriber's Service immediately without notice. For
a termination in accordance with this paragraph, Subscriber remains liable for all
unpaid fees and other charges accrued or otherwise payable under the terms of this
Agreement, including without limitation the equipment charges set forth herein,
if applicable.
10. TERMINATED SUBSCRIBER. VOIP.com, in its sole and absolute discretion
may refuse to accept a Subscriber's application for renewal or re-subscription following
a termination or suspension of such Subscriber's use of the Service. If a Subscriber's
Service is terminated for any reason, such Subscriber, upon approval by VOIP.com,
may enter into a new Agreement and must pay a new setup or activation fee as provided
above. Upon the termination of a Subscriber's use of the Service, VOIP.com has the
right to immediately delete all data, files and other information stored in or for
the Subscriber's account without further notice to the Subscriber.
11. TECHNICAL SUPPORT. VOIP.com assumes that all Subscribers possess
a basic understanding of their computers and their limitations. VOIP.com will not
train you in basic computer skills (e.g., deleting files or creating directories).
Technical support is intended to facilitate the setup of your properly functioning
computer system for access to our services. Your computer must have an active working
connection to the internet before any technical support will be dispensed. If you
are having problems connecting to the internet, you will need to contact your Internet
Service Provider (ISP) for assistance getting connected first. Our technical support
staff is not trained to, has no obligation to, and will not assist you in installing
and/or troubleshooting modems, network cards, routers, complex network configurations
or telephone lines, neither will they provide any technical assistance or support
for any third party Software. The scope of support is limited to a single line analog
telephone connected directly to our device. VOIP.com is not responsible for connection
problems due to a computer that is infected with viruses, spyware or malware. It
is the Subscriber's responsibility to initiate and be available for technical support
during VOIP.com's hours of operation. If a Subscriber wishes to utilize VOIP.com's
technical support, the Subscriber must be available at the same location as the
hardware to help troubleshoot the connection or computer setup. VOIP.com assumes
no obligation to provide support services for any third party products or services,
including but not limited to the quality of the connection provided by the Internet
Service Provider (ISP) or for problems with our service caused by third party products
or services. It is the responsibility of the subscriber to troubleshoot any issues
with third party products or services with the provider of that service. VOIP.com
does not provide on-site technical support.
11.1 Incompatibility With Other Services
(a) Non-Voice Equipment Limitations. You acknowledge that our service may not be
compatible with all non-voice communications equipment, including but not limited
to home security systems, TTY, medical monitoring equipment, TIVO, satellite television
systems, PBX, Centrex, other private telephone networks, and dial-up modems. You
waive any claim against VOIP.com for interference with or disruption of these services
and equipment, as well as any claim that VOIP.com is responsible for any disruption
to your business, if applicable.
(b) Hardware Compatibility Issues. There may be other internet services or hardware
with which our service may be incompatible, including but not limited to: Fixed
Wireless, Satellite, and Power over Ethernet connections. Some providers of broadband
service may provide modems that prevent the transmission of communications using
our service. We do not warrant that our services will be compatible with all broadband
services and expressly disclaim any express or implied warranties regarding the
compatibility of our service with any particular broadband service.
12. WARRANTIES AND LIMITATIONS OF LIABILITY. YOU ACKNOWLEDGE AND
AGREE THAT THE SERVICE, EQUIPMENT AND SOFTWARE SUPPLIED HEREUNDER ARE PROVIDED ON
AN "AS IS" OR "AS AVAILABLE" BASIS, WITH ALL FAULTS. EXCEPT AS OTHERWISE SPECIFICALLY
SET FORTH IN THIS AGREEMENT AND AS OTHERWISE SPECIFICALLY SET FORTH IN ANY MANUFACTURER
WARRANTY FOR ANY SOFTWARE OR EQUIPMENT PROVIDED BY VOIP.COM (BUT ONLY IF SUCH WARRANTY
IS INCLUDED WITH SUCH SOFTWARE OR EQUIPMENT). VOIP.COM (AND ITS OFFICERS, EMPLOYEES,
PARENT, SUBSIDIARIES, AND AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS AND
SUPPLIERS DISCLAIM ANY AND ALL WARRANTIES FOR THE SERVICE, SOFTWARE AND EQUIPMENT
WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT,
NON-INTERFERENCE, TITLE, COMPATIBILITY OF COMPUTER SYSTEMS, INTEGRATION, AND THOSE
ARISING FROM COURSE OF DEALING, COURSE OF TRADE, OR ARISING UNDER STATUTE. NO ADVICE
OR INFORMATION GIVEN BY VOIP.COM OR ITS REPRESENTATIVES SHALL CREATE A WARRANTY.
USE OF VOIP.COM TECHNICAL SUPPORT IS AT YOUR OWN RISK AND IS NOT WARRANTED.
VOIP.COM DOES NOT WARRANT OR GUARANTEE THAT VOIP SERVICE CAN BE PROVISIONED TO YOUR
LOCATION, OR THAT PROVISIONING WILL OCCUR ACCORDING TO A SPECIFIED SCHEDULE, EVEN
IF VOIP.COM HAS ACCEPTED YOUR ORDER FOR VOIP SERVICE. THE PROVISIONING OF VOIP SERVICE
IS SUBJECT TO CIRCUIT AVAILABILITY AND OTHER FACTORS. IN THE EVENT YOUR LINE IS
NOT PROVISIONED FOR ANY REASON, NEITHER YOU NOR VOIP.COM SHALL HAVE ANY DUTIES OR
OBLIGATIONS UNDER THIS AGREEMENT (OTHER THAN YOUR OBLIGATION TO RETURN ANY PROVIDED
EQUIPMENT, PURSUANT TO THE TERMS OF THIS AGREEMENT).
VOIP.COM DOES NOT WARRANT THAT THE SERVICE, SOFTWARE OR EQUIPMENT PROVIDED BY VOIP.COM
WILL PERFORM AT A PARTICULAR SPEED, BANDWIDTH OR DATA THROUGHPUT RATE, OR WILL BE
UNINTERRUPTED OR ERROR-FREE. VOIP.COM SHALL NOT BE LIABLE FOR LOSS OF YOUR DATA,
OR IF CHANGES IN OPERATION, PROCEDURES, OR SERVICES REQUIRE MODIFICATION OR ALTERATION
OF YOUR EQUIPMENT, RENDER THE SAME OBSOLETE OR OTHERWISE AFFECT ITS PERFORMANCE.
VOIP.COM MAKES NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED USING THE SERVICE,
THE SOFTWARE, THE EQUIPMENT OR THE INTERNET. YOU EXPRESSLY ASSUME ALL RISK AND RESPONSIBILITY
FOR USE OF THE SERVICE, THE SOFTWARE, THE EQUIPMENT AND THE INTERNET GENERALLY.
YOU AGREE NOT TO USE THE SERVICE, THE SOFTWARE OR THE EQUIPMENT IN ANY HIGH RISK
ACTIVITIES WHERE DAMAGE OR INJURY TO PERSON, PROPERTY, ENVIRONMENT, OR BUSINESS
MAY RESULT IF AN ERROR OCCURS.
IN NO EVENT SHALL VOIP.COM (OR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, MEMBERS,
PARENT, SUBSIDIARIES, OR AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS OR SUPPLIERS
BE LIABLE FOR: (A) ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES,
INCLUDING WITHOUT LIMITATION, LOST PROFITS OR LOSS OF REVENUE OR DAMAGE TO DATA
ARISING OUT OF THE USE, PARTIAL USE OR INABILITY TO USE THE SERVICE, THE SOFTWARE
OR THE EQUIPMENT, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF
ACTION, INCLUDING WITHOUT LIMITATION, THOSE ARISING UNDER CONTRACT, TORT, NEGLIGENCE
OR STRICT LIABILITY, EVEN IF VOIP.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
CLAIM OR DAMAGES, OR (B) ANY CLAIMS AGAINST YOU BY ANY OTHER PARTY.
ALL LIMITATIONS AND DISCLAIMERS STATED IN THIS SECTION 12 ALSO APPLY TO VOIP.COM'S
THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS AS THIRD PARTY BENEFICIARIES OF THIS
AGREEMENT.
ANY RIGHTS OR LIMITS STATED HEREIN ARE THE MAXIMUM FOR WHICH VOIP.COM (AND ITS OFFICERS,
EMPLOYEES, PARENT, SUBSIDIARIES, AND AFFILIATES), VOIP.COM'S THIRD PARTY LICENSORS,
PROVIDERS AND SUPPLIERS ARE COLLECTIVELY RESPONSIBLE.
THE REMEDIES EXPRESSLY SET FORTH IN THIS AGREEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES.
YOU MAY HAVE ADDITIONAL RIGHTS UNDER CERTAIN LAWS (SUCH AS CONSUMER LAWS), WHICH
DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION
OF CERTAIN DAMAGES. IF THESE LAWS APPLY, OUR EXCLUSIONS OR LIMITATIONS MAY NOT APPLY
TO YOU.
VOIP.COM RESERVES THE RIGHT TO PURSUE ANY AND ALL LEGAL AND EQUITABLE CLAIMS AGAINST
YOU PERTAINING TO YOUR USE OR MISUSE OF THE SERVICE, THE SOFTWARE OR THE EQUIPMENT,
OR FOR YOUR BREACH OF THE AGREEMENT (INCLUDING ANY POLICIES RELATING TO THE SERVICE.)
WITHOUT (A) INCREASING ANY OF THE LIABILITIES OR OTHER OBLIGATIONS VOIP.COM (OR
ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES OR AFFILIATES), ITS THIRD PARTY LICENSORS,
PROVIDERS OR SUPPLIERS ARE OTHERWISE SUBJECT TO PURSUANT TO THIS AGREEMENT OR SUBJECTING
VOIP.COM (OR ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES OR AFFILIATES), ITS THIRD
PARTY LICENSORS, PROVIDERS OR SUPPLIERS TO ANY ADDITIONAL LIABILITIES OR OTHER OBLIGATIONS
OR (B) INCREASING ANY OF THE RIGHTS YOU ARE OTHERWISE ENTITLED TO PURSUANT TO THIS
AGREEMENT OR PROVIDING YOU WITH ANY ADDITIONAL RIGHTS, THE MAXIMUM AGGREGATE LIABILITY
OF VOIP.COM (AND ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES AND AFFILIATES),
ITS THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS FOR DAMAGES HEREUNDER SHALL NOT
EXCEED THE UNUSED PORTION OF YOUR PREPAID FEES, IF ANY.
13. INDEMNIFICATION. You agree to defend, indemnify and hold harmless
VOIP.com and its officers, directors, members and employees from and against all
liabilities, costs and expenses, including reasonable attorney's fees, related to
or arising from: (a) any violation of applicable laws, regulations or this Agreement
by you (or any parties who use your account, with or without your permission, to
access the Service); (b) the use of the Service, the Software, the Equipment or
the Internet or the placement or transmission of any message, information, software
or other materials on the Internet by you (or any parties who use your account,
with or without your permission, to access the Service); (c) negligent acts, errors,
or omissions by you (or any parties who use your account, with or without your permission,
to access the Service); (d) injuries to or death of any person and for damages to
or loss of any property, which may in any way arise out of or result from or in
connection with this Agreement, except to the extent that such liabilities arise
from the active negligence or willful misconduct of the other party; or (e) claims
for infringement of any intellectual property rights arising from the use of the
Service, the Software, the Equipment or the Internet.
14. REVISIONS. . VOIP.com may revise the terms and conditions of
this Agreement from time to time (including any of the policies which may be applicable
to usage of the Service) by posting such revisions to our website at www.VOIP.com/CloudPbxTos.aspx.
You agree to visit this page and the links therein periodically to be aware of and
review any such revisions. Increases to the monthly price of the Service for Monthly
Subscribers shall be effective beginning with the calendar month following the calendar
month in which such increases are posted. Revisions to any other terms and conditions
shall be effective upon posting. By continuing to use the Service after revisions
are in effect, a Subscriber accepts and agrees to the revisions and to abide by
them. Any Subscriber who does not agree to the revision(s) must terminate their
Service immediately.
15. ASSIGNMENT. You agree not to assign or otherwise transfer,
this Agreement in whole or in part, including the Software or your rights or obligations
under it. Any attempt to do so shall be void. VOIP.com may assign all or any part
of this Agreement without notice and you agree to make all subsequent payments as
directed.
16. DISPUTE RESOLUTION WITH VOIP.COM BY BINDING ARBITRATION. PLEASE READ THIS
CAREFULLY AS IT AFFECTS YOUR RIGHTS. Most customer concerns can be
resolved quickly and to the customer’s satisfaction by contacting VOIP.com customer
care at (888)607-6937. In the unlikely event that VOIP.com’s customer care department
is unable to resolve a complaint you may have to your satisfaction, both parties
agree to resolve such disputes through binding arbitration, for claims of $5,000
and greater, or small claims court, in the event the claim is less than $5,000,
instead of in courts of general jurisdiction. Arbitration is more informal than
a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or
jury, allows for more limited discovery than in court, and is subject to very limited
review by courts. Arbitrators can award the same damages and relief that a court
can award. Any arbitration under this Agreement will take place on an individual
basis; class arbitrations and class actions are not permitted. For any non-frivolous
claim that does not exceed $75,000, VOIP.com agrees to pay all costs of the arbitration,
but in no event shall VOIP.com be responsible or costs incurred in bringing an action
in small claims court, unless directed otherwise by the court. In arbitration you
are entitled to recover attorneys’ fees from VOIP.com to at least the same extent
as you would be in court. Further, under certain circumstances (as explained below),
VOIP.com will pay you more than the amount of the arbitrator’s award and will pay
your attorney (if any) his or her reasonable attorneys’ fees if the arbitrator awards
you an amount that is greater than what VOIP.com has offered you to settle the dispute
16.1 Arbitration Agreement.
(a) VOIP.com and you agree to arbitrate all disputes and claims between you and
VOIP.com of $5,000 and greater. All claims less than $5,000 shall be addressed in
small claims court. This agreement to arbitrate is intended to be broadly interpreted.
It includes, but is not limited to:
• claims arising out of or relating to any aspect of the relationship between us,
whether based in contract, tort, statute, fraud, misrepresentation or any other
legal theory;
• claims that arose before this or any prior Agreement (including, but not limited
to, claims relating to advertising);
• claims that are currently the subject of purported class action litigation in
which you are not a member of a certified class; and
• claims that may arise after the termination of this Agreement.
References to “VOIP.com”, “you,” and “us” include our respective subsidiaries, affiliates,
agents, employees, predecessors in interest, successors, and assigns, as well as
all authorized or unauthorized users or beneficiaries of services under this or
prior Agreements between us. Notwithstanding the foregoing, either party may bring
an individual action in small claims court. This arbitration agreement does not
preclude you from bringing issues to the attention of federal, state, or local agencies.
Such agencies can, if the law allows, seek relief against us on your behalf. YOU
AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND VOIP.com ARE EACH WAIVING THE
RIGHT TO A TRIAL BY JURY AND TO PARTICIPATE IN A CLASS ACTION. This Agreement evidences
a transaction in interstate commerce, and thus the Federal Arbitration Act governs
the interpretation and enforcement of this provision. This arbitration provision
shall survive termination of this Agreement.
(b) A party who intends to seek arbitration must first send to the other a written
notice of the dispute by certified mail ("Notice"). The Notice to VOIP.com should
be addressed to: VOIP.com 9221 Corbin Ave. Suite 155, Northridge, CA 91324 ("Notice Address").
The Notice must (1) describe the nature and basis of the claim or dispute; and (2)
set forth the specific relief sought ("Demand"). If VOIP.com and you do not reach
an agreement to resolve the claim within thirty (30) days after the Notice is received,
you or VOIP.com may commence an arbitration proceeding. During the arbitration,
the amount of any settlement offer made by VOIP.com or you shall not be disclosed
to the arbitrator until after the arbitrator determines the amount, if any, to which
you or VOIP.com is entitled. You may download or copy a form Notice and a form to
initiate arbitration from www.adr.org/aaa/ShowPDF?doc=ADRSTG_004175.
(c) After VOIP.com receives notice at the Notice Address that you have commenced
arbitration, it will promptly reimburse you for your payment of the filing fee,
unless your claim is for greater than $75,000. (The filing fee currently is $125
for claims under $10,000, but is subject to change by the arbitration provider.
If you are unable to pay this fee, VOIP.com will pay it directly upon receiving
a written request at the Notice Address.) The arbitration will be governed by the
Commercial Arbitration Procedures and the Supplementary Procedures for Consumer
Related Disputes (collectively, "AAA Rules") of the American Arbitration Association
("AAA"), as modified by this Agreement, and will be administered by the AAA. The
AAA Rules are available online at www.adr.org, by calling the AAA at 1-800-778-7879,
or by writing to the Notice Address. The arbitrator is bound by the terms of this
agreement. All issues are for the arbitrator to decide, except that issues relating
to the scope and enforceability of the arbitration provision are for the court to
decide. Unless VOIP.com and you agree otherwise, any arbitration hearings will take
place in the county (or parish) of your billing address. If your claim is for $10,000
or less, we agree that you may choose whether the arbitration will be conducted
solely on the basis of documents submitted to the arbitrator, through a telephonic
hearing, or by an in-person hearing as established by the AAA Rules. If your claim
exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Regardless
of the manner in which the arbitration is conducted, the arbitrator shall issue
a reasoned written decision sufficient to explain the essential findings and conclusions
on which the award is based. Except as otherwise provided for herein, VOIP.com will
pay all AAA filing, administration and arbitrator fees for any arbitration initiated
in accordance with the notice requirements above. If, however, the arbitrator finds
that either the substance of your claim or the relief sought in the Demand is frivolous
or brought for an improper purpose (as measured by the standards set forth in Federal
Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed
by the AAA Rules. In such case, you agree to reimburse VOIP.com for all monies previously
disbursed by it that are otherwise your obligation to pay under the AAA Rules. In
addition, if you initiate an arbitration in which you seek more than $75,000 in
damages, the payment of these fees will be governed by the AAA rules.
(d) If, after a finding in your favor in any respect on the merits of your claim,
the arbitrator issues you an award that is greater than the value of VOIP.com’s
last written settlement offer made before an arbitrator was selected, then Phone
Power will:
• pay you the amount of the award; and
• pay your attorney, if any, the amount of attorneys' fees, and reimburse any expenses
(including expert witness fees and costs) that your attorney reasonably accrues
for investigating, preparing, and pursuing your claim in arbitration ("the attorney
premium").
If VOIP.com did not make a written offer to settle the dispute before an arbitrator
was selected, you and your attorney will be entitled to receive the alternative
payment and the attorney premium, respectively, if the arbitrator awards you any
relief on the merits. The arbitrator may make rulings and resolve disputes as to
the payment and reimbursement of fees, expenses, and the alternative payment and
the attorney premium at any time during the proceeding and upon request from either
party made within fourteen (14) days of the arbitrator's ruling on the merits.
(e) The right to attorneys’ fees and expenses discussed in paragraph (d) supplements
any right to attorneys’ fees and expenses you may have under applicable law. Thus,
if you would be entitled to a larger amount under the applicable law, this provision
does not preclude the arbitrator from awarding you that amount. However, you may
not recover duplicative awards of attorneys’ fees or costs. Although under some
laws VOIP.com may have a right to an award of attorneys’ fees and expenses if it
prevails in an arbitration, VOIP.com agrees that it will not seek such an award.
(f) The arbitrator may award declaratory or injunctive relief only in favor of the
individual party seeking relief and only to the extent necessary to provide relief
warranted by that party’s individual claim. YOU AND VOIP.COM AGREE THAT EACH MAY
BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT
AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Further, unless both you and VOIP.com agree otherwise, the arbitrator may not consolidate
more than one person’s claims, and may not otherwise preside over any form of a
representative or class proceeding. If this specific provision is found to be unenforceable,
then the entirety of this arbitration provision shall be null and void.
17. CHOICE OF LAW. You and VOIP.com agree that the substantive
laws of the state of your billing address except to the extent such law is preempted
for inconsistent with Federal law, will be applied to govern, construe and enforce
all of the rights and duties of the parties arising from or relating in any way
to the subject matter of this Agreement. In the event of a dispute between us, the
law of the state of your billing address at the time the dispute is commenced, whether
in litigation or arbitration, shall govern except to the extent that such law is
preempted by or inconsistent with applicable Federal law. To the fullest extent
permitted by law, you and VOIP.com agree that regardless of any statute or law to
the contrary, any claim or cause of action arising out of or related to use of the
Service or this Agreement must be filed within one (1) year after such claim or
cause of action arose or be forever barred.
18. COMPLIANCE. VOIP.com's failure at any time to insist upon strict
compliance with any of the provisions of this Agreement in any instance shall not
be construed to be a waiver of such terms in the future. If any provision of this
Agreement is determined to be invalid, illegal or unenforceable, the validity, legality,
and enforceability of the remaining provisions shall not in any way be affected
or impaired thereby, and the unenforceable portion shall be construed as nearly
as possible to reflect the original intentions of the parties. The foregoing does
not apply to the prohibition against class or representative actions that is part
of the arbitration clause; if that provision is found to be unenforceable, the arbitration
clause (but only the arbitration clause) shall be null and void.
19. THINGS BEYOND VOIP.com'S CONTROL. VOIP.com will not be liable
for delays, damages or failures in performance due to causes beyond its reasonable
control, including, but not limited to, acts of a governmental body, acts of God,
acts of third parties, fires, floods, strikes or other labor-related disputes, of
other things we do not control, or an inability to obtain necessary equipment or
services.
20. ENTIRE AGREEMENT. This Agreement, including all policies posted
on VOIP.com's website, which are fully incorporated into this Agreement by reference,
constitutes the entire agreement between you and VOIP.com with respect to the subject
matter hereto and supersedes any and all prior or contemporaneous agreements whether
written or oral. Any changes by you to this Agreement, or any additional or different
terms in your purchase orders, acknowledgements or other documents, written or electronic,
are void.
21. NOTICE Notices by VOIP.com to you shall be deemed given: (a)
when sent to your primary contact email address, (b) when deposited in the United
States mail addressed to you at the address you have specified in your account options
or (c) when hand delivered to your home, as applicable.
22. ACCEPTABLE USE. Subscriber agrees to use the VOIP Service in
accordance with VOIP.com's acceptable use policy ("Acceptable Use Policy"), published
at www.voip.com/aup.aspx. VOIP.com reserves the right to make changes to
the Acceptable Use Policy without notice.
23. PRIVACY POLICY. . VOIP.com will treat each Subscriber's personal
information in accordance with VOIP.com's privacy policy ("Privacy Policy") published
at www.voip.com/privacy_policy.aspx.
Subscriber agrees to the terms of the Privacy Policy. VOIP.com reserves the right
to make changes to the Privacy Policy without notice.
24. SURVIVAL. All obligations of the parties under this Agreement,
which, by their nature, would continue beyond the termination, cancellation or expiration
of this Agreement, including without limitation, those provisions relating to Warranties
and Limitation of Liability and Indemnification, shall survive such termination,
cancellation or expiration.
25. PHONE NUMBER CHANGES. Phone number changes will incur a one-time
fifteen dollar ($15) processing fee.
26. TRANSFERRING NUMBERS. VOIP.com gives customers the option
of transferring telephone numbers to or from our service. If transferring a number
away from VOIP.com, it is the customer’s responsibility to cancel their service
after the number has successfully transferred. Disconnected telephone numbers are
not eligible for transfer to or from our service. Cancelling an order to transfer
a telephone number to VOIP.com will require a $100 expedite fee to cancel.
27. MONEY BACK GUARANTEE. VOIP.com proudly stands behind our service
with our 30 day satisfaction guarantee. Within the first 30 days of your activation
you may upgrade or downgrade to any of our current promotional rates or cancel your
plan with absolutely no hassle. If cancelling, simply contact customer service requesting
cancellation, return the hardware to us and a full refund will be issued. Customer
only bears the cost of return shipping and any usage-based calls (example: Operator
or International calls).
28. CALLER ID SERVICE. VOIP.com sends current Caller ID information
with every call placed. For residential customers, Caller ID information is "Last
Name, First Name", with a maximum of 15 characters. For business customers, Caller
ID information is the business name, with a maximum of 15 characters. Caller ID
information is not customizable. VOIP.com has no control over the information that
any terminating telephone company chooses to display. All telephone carriers update
their Caller ID information periodically, but many companies do not update as often
as VOIP.com sends updated data. If a disparity is found between the information
that VOIP.com is sending and the information that a terminating telephone company
is displaying, it is the Subscriber's responsibility to contact the terminating
telephone company and request that they display the correct data. VOIP.com is not
responsible for errors involving spelling, punctuation, or capitalization of Caller
ID information.
29. EXPEDITE FEE. Any modifications made to an order prior to the
port date will incur an expedite fee of $100.
30. ELECTRONIC COMMUNICATIONS. When you visit VOIP.com, sign up
for service with us, or send e-mails to us, you are communicating with us electronically.
By doing so, you consent to receive communications from us electronically in return.
It is the responsibility of the subscriber to maintain and update a valid email
address with VOIP.com at all times. VOIP.com will not be held responsible for interruptions
in service or cancellation of service for non payment due to an email not being
received by the subscriber or filtered out by the email provider being utilized
by the subscriber. You agree that all agreements, notices, disclosures and other
communications that we provide to you electronically satisfy any legal requirement
that such communications be in writing. VOIP.com sends regular account notifications,
balance notifications, and subscription renewal emails, these emails cannot be opted
out of. Periodic newsletters and feature update announcements can be opted out of
by the subscriber by clicking a link at the bottom of all optional email correspondance.
32. ACCOUNT USERNAME The primary username on a customer account
may not be changed after the account has been created.